Support Center

We're here to help you get the most out of OtFit AI

Contact Us

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Email
biglolnate@gmail.com
⏱️ We typically respond within 24-48 hours on business days.

Frequently Asked Questions

Q: How do I create a virtual try-on?

Upload your clothing items to your wardrobe, then go to the Try-On screen. Select the items you want to combine and tap "Generate" to create your virtual outfit.

Q: What's the difference between Free, Plus, and Pro plans?

Free: 2 try-ons per week with generic model. Plus ($4.99/mo): 5 try-ons per week with face upload feature. Pro ($7.99/mo): 8 try-ons per week with face upload and ad-free experience.

Q: How do I upload my face photo?

Face photo upload is available for Plus and Pro subscribers. Go to Settings > Face Photo to upload. Your face photo is processed by AI and never stored on our servers.

Q: Can I cancel my subscription?

Yes, you can cancel anytime. Go to your device's subscription settings (App Store or Google Play Store) to manage your subscription. You'll retain access until the end of your billing period.

Q: How do I delete my account?

Go to Settings > Account > Delete Account. All your data including wardrobe images will be permanently deleted within 30 days. This action cannot be undone.

Q: My try-on generation failed. What should I do?

Please check your internet connection and try again. If the issue persists, contact us at biglolnate@gmail.com with details about the error.

Report a Problem

If you're experiencing issues with the app, please email us at biglolnate@gmail.com with:

πŸ’‘ Tip

For faster support, please include your registered email address when contacting us so we can locate your account quickly.

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